The order is revoked within 14 days from the date of delivery by you (as a private customer) without stating any reasons.*

*Excluded from withdrawal are:
• Business customers
• Individually assembled PC systems

Please send the order at your own expenses (sufficiently paid), padded against transport damages and with a completed RMA form back to the following address:

Ankermann Computer 
Technischer Support / RMA 
Gewerbestraße 13 
D-79364 Malterdingen, Germany

Your return arrives at Ankermann, is inspected by the technical team and checked for completeness. This process can take between 7-10 business days.

Please contact our Support Team using our ticket system and describe the technical problem as thoroughly as possible .

We try to answer your request within 24h and will give you further instructions.*
(Monday- Friday 9:00am-5pm)

*In exceptional cases (e.g. christmas, easter, etc.) answering time might vary.

If the defect cannot be localized and corrected by the Support Team via remote diagnosis, the system (or individual component) must be sent to our Repair Department for testing.

Ankermann Computer
Technischer Support / RMA
Gewerbestraße 13
D-79364 Malterdingen, Germany

We would like to point out that our warranty is only valid for hardware defects that can be traced back to us/the manufacturer. If the problem was caused, for example, by watering a potted plant on the PC and subsequent water damage to the device, software or e.g. a virus, we can charge you for the costs (after consultation). We will not return a repaired system until the repair invoice has been paid.

Upon receipt of your return, it will be processed and tested in detail by our Technical Team. This process can take between 1-3 business days. Once the problem is located, a Technician will contact you and let you know how to proceed.

The system will be returned to you free of charge (within the warranty period). You will receive a tracking code via your support ticket or by e-mail.