ANKERMANN Support FAQ

Orders within Germany you have free choice between DHL and GO! Express (recommended). Orders within the EU, Switzerland or overseas, we deliver exclusively with DHL World parcel.

Please make sure that a PC is a sensitive cargo and must be handled accordingly. The broadcasts are the best protection against falls and damage. As the logistics service provider to handle the program, we can not influence, unfortunately!

A next day delivery is within Germany only if possible that all components are in stock and the order before 13:00 we received is.

If you Orders have selected and not this be possible for said reasons, you will of course receive a differential credit to the normal shipping.

International shipments will be handed over to DHL World parcel and can be reached in the EU within 24-48 hours.

You will automatically receive an email confirmation with the details for the transfer of the invoice amount after receipt of order.

Once a receipt is detected, we passed your order Lung in our logistics department.

Sorry No - We can not estimate yet coordinate when and where the courier to arrive.

You will automatically receive the date on which your order will be processed in our logistics center, your tracking number via email. Please note that this is only active when your shipment is loaded to the logistics service provider in the system.

In such a case it is advisable before opening the package, only to document the damage with photographs and after opening, to examine the contents for possible damage. Should the PC have defects, please make thereof photos and to contact us.

Packaging safety has a very high priority for us, so we try a maximum padding of sensitive goods to ensure.

The domestic and international shipping rates can be found here: Shipping costs

Yes - We ship to every country in the world.

Basically Yes - Please note our current opening times and talk-piece pick off beforehand. After an order this usually ready after 2-4 business days for pickup.

When choosing the right PC system for your needs, you have three options available. Choose from our numerous preconfigured systems of out - this helps our search engine or you benefit our individual Configurator ( https://www.ankermann.com/de/Desktop-PC-Konfigurator.htm )

or contacting our staff and can be personally (8:00 to 17:00) to advise.

This respect our technicians that the compilation of the fan (in total) are especially quiet and your computer system operates almost silently. Further adjustments are made in the BIOS to enable a more efficient air flow. In addition to the fans and the power supply is put under the microscope and possibly poorer by a noise replaced ..

Anchorman Computers are basically a warranty of 2 years on all hardware components. An extension to 4 years is possible at a small cost. Thus we guarantee at a hardware malfunction a repair or replacement of defective components within the warranty period.

Please contact our support and your problem is localized on the phone. If it turns out this is that a hardware component is defective, we will send you a lookout to component. Parallel you will be contacted by an external technician who made an appointment to replace the hardware with you.

Caution, this service is offered only within Germany and applies only to hardware defects!

Recommended components are specifically contemplated by the company Anchorman components with which we have accumulated sufficient experience, they are technically deem useful and are usually in stock.

We recommend the the advanced components option only customers who are familiar with hardware technology. There is the possibility of more than 20,000 products to choose your desired component.

Error, we can not in spite of our compatibility test principle. Our configuration is a very complex and dynamic system that allows much room for individual configurations. Before a system is built, throw our experienced technicians have a look at your individual configuration. If this inconsistency be recognizable, we will contact you immediately and discuss possible alternatives.

This may be due to your pre-selection, which is subject to stringent compatibility testing as you choose an Intel CPU, thus your only motherboards to choose from that support this type of CPU (manufacturers (INTEL / AMD + base). This makes it easier not only the right choice, but also prevents a faulty configuration of your system.

If a model should be entirely absent, please let us know, so that our team can check this.

Yes - Copy to the definition of your PC system, just the link from your browser and send this.

Yes - Copy to the definition of your PC system, just the link from your browser, open a ticket and send us the link to check to.

In such a case it is advisable before opening the package, only to document the damage with photographs and after opening, to examine the contents for possible damage. Should the PC have defects, please make thereof photos and to contact us.