Complaints / arbitration - Warranty Processing - Repayment - Legal
How long do I have warranty?
The warranty on hardware products and their functionality is 2 years.
For a small fee an extension of up to 4 years is possible.
Why do I have to pay anything after my warranty processing?
There is a possibility that has already taken place at the time the guarantee is an update of the product and your hardware is not available anymore. In this case, a fair balance shall be determined and made in consultation with you, bill.
Why does the warranty processing so long?
For a detailed examination, the hardware component to the manufacturer shall be returned. How long does the manufacturer for the location of the problem does not lie with Anchorman computer. This can experience, need up to several weeks. If we have your defective component in stock, we will send you naturally deal spare to sit down and deal with the manufacturer.
I have received a wrong item, what should I do?
After consultation with our logistics service, the misdelivery is again collected from you Please contact our support team in conjunction
Accounting / tax / VAT / Payment Processing
My bill is incorrect or I need a copy?
Please open this support ticket and describe in detail the problem or concern. An employee of the accounting will then accept your request.
If the deduction of tax on purchase possible?
This service is available exclusively International customers. When specifying a valid VAT (International Tax ID) and by digital examination or release, an order can be tax-free shipping.